Our mission at Don Vicente Cigar Co. is to provide you with quality products, excellent customer service and fast shipping! If you are not satisfied with your purchase, you may return the item to our warehouse within 15 days of receipt of you order for an expedited exchange, credit, or refund.

Before returning the item, please contact Customer Service:

E-mail: info@VicenteCigars.com

Phone: 702-386-9117

Let us know what you are returning and the reason for the return. Customer Service will be happy to process your request, authorize your request, and provide you any specific instructions for returning the item. No item will be accepted without prior authorization.

How the return policy works:

For cigars by the box, bundle or sampler — if you try 1 cigar and return the remainder, you will be charged the "single Cigar Price" and the remainder will be credited back to you, less shipping charges. Free offers included in some orders must also be returned with the order for full credit. Please keep the original packaging and any accessories to return with the item. Due to UPS and USPS procedures, if you fail to return merchandise within the given time frame, or without the prior approval, we may have to deny credit or issue a 20% re-stocking fee. Original shipping will be refunded only if the merchandise is defective, the wrong order was shipped, or the order was damaged in transit.

Your enjoyment is our #1 Priority. Our professional staff will be happy to help you in any way they can to ensure your satisfaction.